Website error saying could not connect to database

Please make sure you have entered the correct connection strings information, please check :

1. The database username required the database prefix for example : c1234_username or DBprefix_username
2. You have used 25000 as the port at your connection strings, for example ,,25000 , please put ",25000" behind the server name to specify the mssql port we use.

If the problem still persists , please create a support ticket and our engineer will check it further. 

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