I could not open email using Outlook or any Mail Client

First, please make sure that your email account is created on our server. You can check this by login through our Webmail from control panel.

If you can login through webmail but not from outlook or other email client, please do the following steps.
Start --> Run --> Type cmd

Type
telnet mail.yourdomain.com 25

If you get connection time out, it means you have firewall blocking your port 25 to our server and you will not be able to login through mail client unless you solve this issue.

Some ISP block this port by default, and you need to request to open this port.

If you can telnet successfully and you still could not accessing your mail, please fill in the username
as
username@domain.com and not just username.
Most of our clients complaining this issue because they forget to fill in the
username@domainname.

Was this answer helpful?

 Print this Article

Also Read

How to increase mailbox size on SmarterMail?

To set or edit the mailbox size for an individual user in SmarterMail: 1.Login to the web...

I try to send and email throught Outlook but i got the error message "RELAY not allowed" why?

You have to enabled SMTP Authentication **Important - Always use this format username@domain.com...

What do you mean by Catch All Email?

In short, the catch-all email function allows you to receive all incoming email that is addressed...

What is Greylisting?

Greylisting (or graylisting) is a method of defending e-mail users...

General SeekDotNet Mail Server Information

...